Hosted Performance & Software File Downloads

It looks as if the carrier issue between Virgin and BT was resolved yesterday afternoon.

Acora have also applied a update across the group that should have resolved the file downloads issue. If you are still experiencing issues please contact Acora directly on 01603 307 999

Global issue 1: Slowness on a number of franchisee Terminal Servers. Investigations are ongoing but we’ve run through a lot of initial testing and found this to be a carrier issue, although at this stage still determining which carriers are having the issue. At the moment we’ve seen a lot of reports from customers of Virgin connectivity, but cannot 100% confirm yet. We have escalated with BT from our side. The Support Team will provide updates when we have more information. Nat has wording for the TaxAssist Support site status notification.

Global issue 2: Microsoft have made a security change in the latest Server patch which prevents any file being downloaded from a third party program in a Server environment, which includes software such as TaxCalc, BrightPay etc. It’s related to the download location, but is not a change which vastly improves security (because you can change a number of these settings manually within the settings of the software). We can fix this with changes to Group Policy and the Support Team are working on a script to deploy this via ConnectWise to all Server environments. All things going well we can have this released this evening. Until then we will be responding to each franchisee on a case-by-case basis.