Ignition Issues
The incident has now been resolved. Thanks for your patience.
Ignition have fixed the issue but are receiving a few reports of Xero disconnecting itself from Ignition during the outage yesterday, 24th September 2024.
Should anyone have any difficulties connecting Xero, Ignition has provided the below guidance:
Open up Xero and go to Settings > Connected Apps. (Make sure you are logged into the correct Xero here - the one you want to link to your Ignition account.)
Next to Ignition, click on Disconnect.
Go back into Ignition and go to Apps > Xero.
Click on ‘Connect your Account’ and follow the steps onscreen to reconnect Xero. Once finalised, click ‘Enable app’. Ignition are able to provide a report of invoices that failed during the outage. They are also able to deploy the failed invoices in the back end for you (or you may prefer to do it manually). Please email jack@ignitionapp.com if you wish to take advantage of either/ both of these options.
A fix has been implemented and Ignition are monitoring the results.
We are getting reports of users not being able to perform any actions on Ignition and encountering the error message: 'An unexpected error occurred when processing this query. Please try again'.
Ignition are investigating and will update as soon as possible. They apologise for any inconvenience caused.
- Practice Ignition
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