Ignition - Processing Delays

The Issue has been resolved as of Sunday 29th June with the latest update

It has been brought to our attention that a number of customers have been experiencing delays on Ignition for the past few days.

So far the team has observed delays in:

• Proposals sending
• Export deliveries
• Proposal acceptance emails
• QBO syncing and invoices stuck in deployment

Temporary fixes

• For any urgent proposals that need to be sent, the franchisee can send the proposal URL short link in a separate email outside of Ignition ( by clicking > Share via link, on the 'Send' page in the proposal editor.)

• For any proposal acceptance emails that aren't being delivered, the franchisee can track recently accepted proposals under > Proposals, and by applying the 'Accepted' filter, and sorting via date.

Our engineers are investigating this with urgency.

Please contact the helpdesk at help@ignitionapp.com and provide details of what the problem is. Client and proposal IDs are most helpful.