Resolved
Resolved

All affected services are reported to be operational.

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Updated

If anyone is still experiencing issues, please call the Acora One Helpdesk on 01603 307 999 or email help@acora.one.

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Recovering

The core issue has been identified and resolved. 3CX is now back online. Hosted Desktop Environments are appearing to be coming back online.

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Identified

Hi All. Acora One has suffered a brief, unexpected outage in their datacentre. This has impacted both the Hosted Desktop Environment and 3CX phone system across the network.

The issue is being actively investigated.

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Began at:

Affected components
  • Acora Hosted Environment
  • 3CX