Xero x Ignition Integration Disconnects

We've had a number of reports of Xero disconnecting from franchisee Ignition accounts this morning, resulting in failed invoice deployments.

It's not clear what the cause of this is yet but it is currently being investigated for more information.

In the meantime, please follow the below steps:

Reconnecting Xero and Redeploying Invoices

1. In Ignition, go to > Apps, > Xero, and follow the steps for reconnection. This needs to be done by someone with admin access in both Ignition and Xero. Ensure you are connecting Ignition to the appropriate Xero entity.
2. Once reconnected, click the links to each of the invoices in Xero in that 'Failed invoice deployments' email.*
3. On the invoice in Ignition, click on > More actions, > + Create invoice in Xero. This should then deploy the invoice into Xero.

If the number of invoices is large, jack@ignitionapp.com will be able to deploy these invoices in bulk on the back end, with the franchisees's permission. In that instance, please provide Jack with the principal user email address of the account in question, and a list of any invoices you do NOT want deployed - so any exceptions essentially.

*If the franchisee has not received the failed invoices deployment email, they can email Jack and he will be able to provide a list and deploy them if necessary.