Email Delivery Issues

The issues seem to be improving, we will continue to monitor and provide further updates.

There is currently an issue with the application that is used to send the weekly email and notifications from our lead system for inbound leads.

You will have received the Weekly Bulletin this morning which has the same content as the Weekly email, but you won't have received the normal weekly email notification. There are two workarounds for this issue:

1. Access the weekly email items via the new Bulletin Update
2. Log into the TaxAssist support site and click on "Weekly email" in the left hand menu.

Some emails from the Lead system are also affected, which means that you may not receive a notification about a new lead being assigned.

Please ensure that you, or someone from your team, are actively checking the lead system today to ensure you can see new leads that are assigned to you.

We apologise for the inconvenience caused, and are working to resolve the issue as soon as possible. It is likely that all "failed" emails will be delivered, so you may receive a flurry once this issue is fixed.