Attention: intermittent issues with Brightpay Connect

Resolved
Resolved

We have the following confirmation that Brightpay Connect is now working as normal.

"We are pleased to inform you that the Connect issue has been successfully resolved, and our software is now functioning as normal.

We want to express our sincere gratitude for your continued support and patience as we worked diligently to address this intermittent issue.

Kind Regards, The Customer Support Team, Bright"

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Identified

The dedicated Brightpay development team is actively working on a solution to address these issues as quickly as possible.

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Investigating

The Brightpay team is currently investigating intermittent service issues that some of you may have experienced.

The current status notification from Brightpay is as follows: "We’re emailing to let you know that unfortunately at present we are experiencing intermittent issues with Connect. Rest assured, our dedicated development team is actively working on a solution to address these issues as quickly as possible.

As a company, we take pride in offering exceptional and user-friendly payroll products.

We sincerely apologise for any inconvenience this may have caused for our affected users as we diligently work to resolve this matter. We appreciate your patience and understanding.

Once the issue is resolved, we will promptly notify you through another email.

Kind Regards, The Customer Support Team, Bright"

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Began at:

Affected components
  • Brightpay & Brightpay Connect